PastFutureTimes ensures (to the best of its ability) that the ingredients of the products are in conformity with the description indicated by her.
PastFutureTimes will take the greatest possible care when receiving and in the execution of orders for products.
PastFutureTimes excludes any form of warranty with regard to the application and/or operation of its products, as expressed in the disclaimer.
Complaints
PastFutureTimes has the following complaints procedure and deals with any complaints accordingly.
If you have a complaint about the execution of an agreement by PastFutureTimes, always and first of all contact PastFutureTimes.
Complaints about the performance of the agreement must be submitted in writing, fully and clearly described to PastFutureTimes within 7 calendar days of the performance, after you have identified the defects.
Complaints submitted to PastFutureTimes in writing will be answered within a period of 14 calendar days from the date of receipt. If a complaint requires a foreseeably longer processing time, PastFutureTimes will reply within the 14 calendar days with a notice of receipt and an indication of when you can expect a more detailed reply.
If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute settlement procedure.
See the PastFutureTimes quality label of approval in the register (click on the logo):
On this label you will find the Dispute mediation. In this section, you should file a dispute with your complaint that cannot be solved by mutual agreement. Stichting WebwinkelKeur will mediate free of charge. If a solution has not yet been reached, you have the option of having your complaint handled by the independent arbitration committee appointed by Stichting WebwinkelKeur. The judgment shall be binding and both PastFutureTimes and you agree to this binding ruling. Submitting a dispute to this Disputes Committee involves costs that must be paid by you to the committee in question. It is also possible to report complaints via the European ODR platform.
A complaint shall not suspend the obligations of PastFutureTimes, unless PastFutureTimes notifies differently in writing.
If a complaint is found to be well-founded by PastFutureTimes it will replace the delivered products free of charge.
